Session Replays
Session Replays let you watch recordings of user sessions to understand exactly how users interact with your website and product.
The Replays List
The main replays page shows all recorded sessions with key information:
- Filter by Context — View replays from your
websiteorproduct - Sort by Time — Find the most recent sessions easily
- User Information — See which user (if identified) or device
The Replay Player
Click any replay to open the player interface:
Playback Controls
- Play/Pause — Control playback
- Timeline Scrubbing — Jump to any point in the session
- Playback Speed — Watch at 1x, 2x, 4x, or 8x speed
- Skip Inactive — Automatically fast-forward through idle periods
- Fullscreen — View replays in full detail
The Sidebar
The sidebar provides context for each session:
Highlights
Quick session summary:
- Session duration
- Number of interactions
- Errors encountered
- Related sessions from the same user
Timeline
Chronological list of all events:
- Page views
- Clicks
- Form submissions
- Custom events
Click any event to jump to that moment in the replay.
Info
Technical details about the user’s environment:
- Replay ID, Session ID, Device ID
- Browser and version
- Screen size
- Operating system
- Country
Use Cases
Debugging Issues
When a user reports a problem:
- Find their session in the replays list
- Watch what they were doing before the issue
- Check the timeline for any errors
- See their exact browser and device setup
Understanding User Behavior
- Watch how users navigate your onboarding flow
- See where users get stuck or confused
- Identify UI elements that aren’t intuitive
- Validate that new features work as expected
Supporting Users
When a user starts a chat, you can:
- View their recent session replays
- See exactly what they experienced
- Provide more accurate and helpful support
Privacy Considerations
Session replays automatically mask:
- Password fields
- Credit card inputs
- Elements with
data-oc-maskattribute
See Privacy & Data Protection for more details.