Help Center
The Help Center tool lets you build and manage a knowledge base for your users, enabling self-service support and reducing incoming support requests.
Managing Content
Your Help Center is organized into categories and articles.
Categories
Categories group related articles together:
- Create categories for different topics (Getting Started, Billing, Features, etc.)
- Each category shows article count and total views
- Drag to reorder categories
Articles
Within each category, create individual articles:
- Title — Clear, searchable headline
- URL Slug — Custom URL path for the article
- Content — Rich text with formatting options
- Status — Published or Unpublished
The Article Editor
The editor provides a rich text experience:
- Headings and paragraphs
- Bold, italic, and other formatting
- Lists (ordered and unordered)
- Code blocks
- Links and images
Publishing
- Published — Visible to your users
- Unpublished — Draft mode, not visible
Toggle the status to control when content goes live.
The User Experience
Your users access the Help Center in two ways:
Via the Dock Widget
When enabled, the Help Center appears in the Dock:
- Users can search for answers
- Browse articles by category
- Read articles without leaving your site
Standalone Website
Each Help Center has a public URL:
- Shareable link for your knowledge base
- Full search and browse functionality
- Matches your Dock color customization
Find your public Help Center URL on the Help Center page in your dashboard.
Enabling the Help Center
In Project Settings:
- Navigate to the Dock section
- Enable the Help Center option
- The Help Center widget appears in the Dock
Analytics
Track Help Center performance:
- Article Views — See which articles are most popular
- Search Queries — Understand what users are looking for
- Category Performance — Identify content gaps
Best Practices
- Start with FAQs — Document your most common support questions
- Use Clear Titles — Make articles easy to find via search
- Keep Articles Focused — One topic per article
- Update Regularly — Keep content current with product changes
- Link Between Articles — Help users discover related content