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Product
Users

Users

The Users page provides a comprehensive view of all identified users in your project, along with detailed profiles showing their complete activity history.

The Users List

The main users page displays all identified users with:

  • Name — User’s display name
  • Email — User’s email address
  • Last Active — When the user was last active
  • First Identified — When the user was first identified
  • Activity Range — Total days the user has been active

Use the search bar to find users by name, email, or ID. Filter by subscription status or exclude internal users.

Pre-built Segments

Use the tabs at the top to quickly filter users:

  • All Users — All identified users in your project
  • New Users — Users who have recently signed up
  • Power Users — Top 20% of users by activity
  • Fading Away — Users who haven’t been active in the last 14 days

User Profiles

Click any user to view their detailed profile. The profile page has four tabs:

Profile Tab

Core user information:

  • User ID — Your internal identifier for this user
  • Device ID — The device identifier
  • Initial Visit — Date and time of first visit
  • First Identified — When identify() was first called
  • Last Active — Most recent activity
  • Activity Range — Total days active
  • Country — Geographic location
  • Initial Landing Page — First page visited
  • HTTP Referrer — Traffic source
  • Device & Browser — Technical details

Subscription section shows:

  • Status (Active/Inactive)
  • Started at
  • Cancelled at (if applicable)

Activity Calendar displays a heatmap of user activity across months, showing which days had activity and total event counts.

Sessions Tab

List of all sessions from this user with links to session replays.

Errors Tab

Any JavaScript errors this user encountered.

Chats Tab

Conversation history with this user.

User Identification

Users appear in the Users list after you call identify():

overcentric.identify('user_123', {
  name: 'Jane Smith',
  email: 'jane@example.com'
});

Before identification, activity is tracked by device ID. Once identified, all previous device activity is associated with the user.

Use Cases

Customer Support

When a user contacts support:

  1. Search for them by email
  2. View their recent activity
  3. Check for errors they encountered
  4. Watch relevant session replays

User Research

Understand how specific users interact with your product:

  • Follow their journey from signup to activation
  • Identify power users and their behaviors
  • Spot users who may be struggling
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